Refund policy

At Glossy Boys we want you to feel rad always. We have complete confidence in the quality of our products and firmly believe that you will be more than super happy with your Glossy Boys purchase. However, we understand that sometimes things may not go as planned.

That's why we offer our amazing 30-day money-back guarantee. No ifs, no buts, just rad vibes. So, no need to worry, simply send us an email at Lads@Glossboys.com.au and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be promptly credited back to you in your original currency. Your satisfaction is our utmost priority, we are here to ensure that you're a happy customer!

We also have a 30-day return policy, which means you have 30 days after receiving your item to request a return (postmarked receipt). Please ensure you read the instructions for use of our product carefully, it means you are totally prepared dude!

And we will accept the return the product under ALL circumstances if it:

  • is defective;

  • is unfit for purpose you bought it for;

  • it does not match the description you gave the customer, e.g. does not match the photo on your website;

  • it was damaged in transit, or never arrived

Glossy Boys has a 100% money-back guarantee, we refund you in the currency you purchase; note that currency conversion is based on the prevailing rate. Once again we aim to make you feel rad, any questions we're here to answer just send us an email if this is a worry to you and we will make that worry float away Lads@Glossyboys.com.au :))

At-home gel nail polish has special requirements for use (such as UV Lamps for drying our Gel Nail Polish) and nail polish and removal products require storage and handling with care. Parcels should not be left in locations where extreme heat may affect the product, please be mindful when choosing your ultimate destination of the environment. 

All parcels are sent with a 'No Signature Required' delivery service. So if no one is home at the time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox, around the front of your home - especially behind bins/pot plants/fences and under doormats!

If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still had have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the Australia Post! Please let us know the tracking number in the email you receive from Australia Post it helps us help you! Please don’t panic, we’ll make sure your goodies are located one way or another!

Your UV Lamps are portable and delicate. Please take care with the legs and cords as they may break if forced. 

To be eligible for a return, your item must be in the same condition that you received it, unused, intact, and in its original packaging. Glossy Boys Pty Ltd will always refund any good that is not safe.

 To start a return, you can contact us at Lads@glossyboys.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Returns
Our refund policy is 30 Days.  Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. Rad vibes rules, if you have any queries that fall outside our policy please email us at Lads@Glossyboys.com.au 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lads@glossyboys.com.au and send your item to: PO Box 682, Swanbourne, WA 6010.

Shipping

PRE-ORDERS - You are rad my friend! Thank you for your kind patience whilst we get through pre-orders! 4-6 weeks are possible but we will get there fast as our rad hands can fly!

Thank you for your kindness and patience whilst I work hard to get your orders to you. They are like delivering little pieces of myself to you and I want you to get them.

AUSTRALIA WIDE: Usually! Our products are shipped within 2-3 Days using Australia Post our or standard mail carrier, note some delays may come over holiday periods, such as public holidays and busy periods that affect shipping outside of our control dude! Please note, that when it leaves our hands we will provide tracking by our shipping carrier but don't have control of their journey. We do our best to ship your product as soon as possible and take great care getting your product to you, be mindful you are purchasing from a small business, as such we are with you every step of the way. Don't hesitate to drop us a line at Lads@Glossyboys.com.au

To return your product, you should mail your product to: PO Box 682, Swanbourne, WA 6010. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return questions at Lads@glossyboys.com.au.

Damages and issues
Good vibes rule! Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Once the shipping service has dropped off your parcel it is no longer tracked and not our responsibility, please take care to nominate a safe location or arrange to pick up a parcel at a secure point if you are worried. All care will be taken and we welcome your feedback, but we are not responsible after the package has left the shipping service. We are always here if things don't go as planned, just contact us at Lads@Glossyboys.com.au so we can check things out.

Exceptions / non-returnable items
 Certain types of items cannot be returned, such as custom products (special orders or personalized items), and personal care goods (our products are beauty products). Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

SMS 

By consenting to Glossy Boys’ SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at Lads@GlossyBoys.com.au  for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

 To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 Your right to privacy is important to us. You can see our Privacy Policy above to determine how we collect and use your personal information.

Mobile Terms of Service

Glossy Boys Pty Ltd

Last updated: March 12, 2023

The Glossy Boys Pty Ltd mobile message service (the "Service") is operated by Glossy Boys Pty Ltd (“Glossy Boys Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Glossy Boys Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Glossy Boys Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Glossy Boys Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to GlossyBoys or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Glossy Boys Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to GlossyBoys or email lads@glossyboys.com.au.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.